Artisan Creation

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Account

Terms and Conditions

1. Acceptance of Terms

By accessing or using this Website, you agree to be bound by these Terms and Conditions and our [Privacy Policy]. If you do not agree with any part of these terms, you must not use our Website.

2. Use of the Website

You agree to use the Website only for lawful purposes. You must not:

Violate any applicable laws or regulations
Engage in any fraudulent or deceptive activities
Interfere with the operation of the Website

3. Intellectual Property

All content on this Website, including text, graphics, logos, images, and software, is the property of www.ArtisanCreation.co.uk or its content suppliers and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.

4. User Accounts (if applicable)

If you create an account on our Website:

You are responsible for maintaining the confidentiality of your login credentials
You agree to notify us immediately of any unauthorized use of your account

5. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these websites.

6. Disclaimers

The Website is provided "as is" and "as available" without any warranties of any kind. We do not guarantee that the Website will be error-free or uninterrupted.

7. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the Website.

8. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. We will notify you of any changes by posting the updated terms on this page with a revised effective date.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of United Kingdom, without regard to its conflict of law principles.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us at support@artisancreation.co.uk

Return and Refund Policy

1. Returns

Eligibility for Returns
You may return most items within 14 days of receiving your order, provided they meet the following conditions:

Item must be unused and in the same condition that you received it
Item must be in the original packaging
You must have the receipt or proof of purchase

Non-returnable Items
Certain types of products are exempt from being returned, such as:

Personalized or custom items
Gift cards

To initiate a return, please contact us at support@artisancreation.co.uk with your order number and details about the product you wish to return.

2. Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

Late or Missing Refunds
If you haven’t received a refund yet:

First, check your bank account again
Then contact your credit card company (it may take some time before your refund is officially posted)
If you’ve done all of this and still have not received your refund, please contact us.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us with your order number and a description of the issue.

4. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., wrong or defective item).
Shipping costs are non-refundable.